IFS Unleashed · Nexus Black session schedule & digital downloads
Resolve:
Up close and in action
Resolve:
Up close and in action
Resolve:
Up close and in action
The outcomes. The product in action. The experiences from our customers {don't just take it from us}. Go deeper while you’re here, then take the best of Resolve back to your team.
The outcomes. The product in action. The experiences from our customers {don't just take it from us}. Go deeper while you’re here, then take the best of Resolve back to your team.
Spot faults sooner. Fix them right the first time.
Resolve is a voice-first app for technicians that puts 20 years of experience in the hands of every engineer. It helps engineers diagnose issues in seconds, and guides them through the fix step-by-step, capturing their expertise along the way.
01 / Product overviews
Spot faults sooner. Fix them faster.
Spot faults sooner. Fix them faster.
Spot faults sooner. Fix them faster.
What Resolve is, who it's for, and how it turns every engineer into your best engineer.
What Resolve is, who it's for, and how it turns every engineer into your best engineer.
What Resolve is, who it's for, and how it turns every engineer into your best engineer.
Resolve brochure
The quick read. There's no time for downtime {or long brochures...}
Resolve brochure
The quick read. There's no time for downtime {or long brochures...}
Resolve brochure
The quick read. There's no time for downtime {or long brochures...}
Resolve deep dive
A quick read isn't enough? We like you already. Go deeper with Resolve in this full solution brief.
Resolve deep dive
A quick read isn't enough? We like you already. Go deeper with Resolve in this full solution brief.
Resolve deep dive
A quick read isn't enough? We like you already. Go deeper with Resolve in this full solution brief.
02 / Product demos
See it do the job.
See it do the job.
See it do the job.
Two minutes for the highlights. Or pick the demo built for your world: the plant floor or the open road.
Resolve on the plant floor
20 minute demo: teams spot faults sooner, diagnose what’s happening, and guide the fix before downtime takes over.
Watch the demo
Resolve on the plant floor
20 minute demo: teams spot faults sooner, diagnose what’s happening, and guide the fix before downtime takes over.
Watch the demo
Resolve on the plant floor
20 minute demo: teams spot faults sooner, diagnose what’s happening, and guide the fix before downtime takes over.
Watch the demo
Resolve in the field
20 minute demo: technicians understand the issue faster, fix it right the first time, and complete more jobs in a day.
Watch the demo
Resolve in the field
20 minute demo: technicians understand the issue faster, fix it right the first time, and complete more jobs in a day.
Watch the demo
Resolve in the field
20 minute demo: technicians understand the issue faster, fix it right the first time, and complete more jobs in a day.
Watch the demo
03 / Customer stories
Don't take our
word for it.
Don't take our
word for it.
Don't take our
word for it.
Take theirs. The people running distilleries, plants and field teams on what changed with Resolve on day one and beyond.
The Black Book
The Black Book
The Black Book
Our field notes from the factory floors, hangars and distilleries where we've put AI to work. What we tried, what broke, and what it saved.
William Grant & Sons
The family distiller behind Glenfiddich on skipping the proof-of-concept trap and going straight to scale.
William Grant & Sons
The family distiller behind Glenfiddich on skipping the proof-of-concept trap and going straight to scale.
MV Lifts
An Eight Group Service Partners portfolio company on rolling out Resolve to nearly 100 engineers in a matter of weeks.
MV Lifts
An Eight Group Service Partners portfolio company on rolling out Resolve to nearly 100 engineers in a matter of weeks.
IN THEIR WORDS
From the boardroom
to the shop floor.
From the boardroom
to the shop floor.
From the boardroom
to the shop floor.
“We were very keen to avoid the whole proof of concept trap. We said, do something at scale, and that's what we've been able to do with Nexus Black.”
Badri Narasimhan
Chief Technology & Business Growth Officer, William Grant & Sons
“We rolled Resolve out to our [MV Lifts] engineers in weeks: that's pretty unheard of in our industry.”
Mo Dawood
Group CIO, 8Group
“It wasn't him telling me 'here's our platform and this is what we use.' It was understanding what do [we] need, and then creating a platform for that.”
Jeff Peichel
Operations Planning Manager, KLN Family Brands
“We've got some very aged engineers who are a little bit old school. Honestly, the app helps them even more because it's so simple. The AI in the app has really impressed me. It saves a lot of time.”
Ross West
Field Engineering Supervisor, MV Lifts
“Instead of getting stuck and waiting on a more experienced engineer or calling the help desk, the help desk is now in your hand.”
Field Technician
Ecolab
“We were very keen to avoid the whole proof of concept trap. We said, do something at scale, and that's what we've been able to do with Nexus Black.”
Badri Narasimhan
Chief Technology & Business Growth Officer, William Grant & Sons
“We rolled Resolve out to our [MV Lifts] engineers in weeks: that's pretty unheard of in our industry.”
Mo Dawood
Group CIO, 8Group
“It wasn't him telling me 'here's our platform and this is what we use.' It was understanding what do [we] need, and then creating a platform for that.”
Jeff Peichel
Operations Planning Manager, KLN Family Brands
“We've got some very aged engineers who are a little bit old school. Honestly, the app helps them even more because it's so simple. The AI in the app has really impressed me. It saves a lot of time.”
Ross West
Field Engineering Supervisor, MV Lifts
“Instead of getting stuck and waiting on a more experienced engineer or calling the help desk, the help desk is now in your hand.”
Field Technician
Ecolab
04 / Nexus Black at Unleashed
04 / Nexus Black at Unleashed
On the agenda
On the agenda
On the agenda
Every Nexus Black session at the Orlando World Center Marriott, 13–14 October. Pick the ones you want and drop them straight into your calendar.
Tuesday
October 13, 2026
Tue 13 Oct
8:30–9:30 AM
60 min
Main hall
Unleashed Opening Keynote with Mark Moffat & Guests
IFS CEO Mark Moffat opens Unleashed with the biggest shift industrial software has seen in fifty years, why it matters to every operation on earth, and what comes next.
Add to calendar
Mark Moffat
IFS
Badri Narasimhan
William Grant & Sons
Kriti Sharma
IFS Nexus Black
Mo Dawood
8Group
Tony Hemmelgarn
Siemens Digital Industries Software
Tue 13 Oct
8:30–9:30 AM
60 min
Main hall
Unleashed Opening Keynote with Mark Moffat & Guests
IFS CEO Mark Moffat opens Unleashed with the biggest shift industrial software has seen in fifty years, why it matters to every operation on earth, and what comes next.
Mark Moffat
IFS
Badri Narasimhan
William Grant & Sons
Kriti Sharma
IFS Nexus Black
Mo Dawood
8Group
Tony Hemmelgarn
Siemens Digital Industries Software
Add to calendar
Tue 13 Oct
8:30–9:30 AM
60 min
Main hall
Unleashed Opening Keynote with Mark Moffat & Guests
IFS CEO Mark Moffat opens Unleashed with the biggest shift industrial software has seen in fifty years, why it matters to every operation on earth, and what comes next.
Mark Moffat
IFS
Badri Narasimhan
William Grant & Sons
Kriti Sharma
IFS Nexus Black
Mo Dawood
8Group
Tony Hemmelgarn
Siemens Digital Industries Software
Add to calendar
Tue 13 Oct
1:00–1:30 PM
30 min
Breakout
Proof, Not Promises: AI in Production at William Grant & Sons
Most AI stories are about what it might do. This one is a record of what it did. A year ago, William Grant & Sons put Nexus Black to work. Here is what happened next.
Add to calendar
Badri Narasimhan
William Grant & Sons
Kriti Sharma
IFS Nexus Black
Tue 13 Oct
1:00–1:30 PM
30 min
Breakout
Proof, Not Promises: AI in Production at William Grant & Sons
Most AI stories are about what it might do. This one is a record of what it did. A year ago, William Grant & Sons put Nexus Black to work. Here is what happened next.
Badri Narasimhan
William Grant & Sons
Kriti Sharma
IFS Nexus Black
Add to calendar
Tue 13 Oct
2:00–2:30 PM
30 min
Breakout
Disrupting an industry with AI: How Eight Group is Rewriting the FM playbook
How Eight Group put Resolve in the hands of nearly 100 engineers in a matter of weeks, and what it means for the future of facilities management.
Add to calendar
Corey Ouellette
IFS Nexus Black
Mo Dawood
Eight Group
Tue 13 Oct
2:00–2:30 PM
30 min
Breakout
Disrupting an industry with AI: How Eight Group is Rewriting the FM playbook
How Eight Group put Resolve in the hands of nearly 100 engineers in a matter of weeks, and what it means for the future of facilities management.
Corey Ouellette
IFS Nexus Black
Mo Dawood
Eight Group
Add to calendar
Tue 13 Oct
5:00–5:30 PM
30 min
Breakout
The Next Chapter of Industrial AI with KLN
Hear why KLN is investing in Nexus Black as the next step in its transformation journey, before seeing a live demonstration of how industrial AI can coordinate work across the plant.
Add to calendar
Brian Zubert
IFS Nexus Black
Lance Schulz
KLN Family Brands
Tue 13 Oct
5:00–5:30 PM
30 min
Breakout
The Next Chapter of Industrial AI with KLN
Hear why KLN is investing in Nexus Black as the next step in its transformation journey, before seeing a live demonstration of how industrial AI can coordinate work across the plant.
Brian Zubert
IFS Nexus Black
Lance Schulz
KLN Family Brands
Add to calendar
Wednesday
October 14, 2026
Wed 14 Oct
1:00–1:30 PM
30 min
Main hall
AI Powered technician enablement
Explore how AI is transforming the technician experience from a mobile administration tool into a trusted companion that helps diagnose issues, recommend actions, guide execution, and capture knowledge.
Add to calendar
Corey Ouellette
IFS Nexus Black
James Lewis
IFS Nexus Black
Wed 14 Oct
1:00–1:30 PM
30 min
Main hall
AI Powered technician enablement
Explore how AI is transforming the technician experience from a mobile administration tool into a trusted companion that helps diagnose issues, recommend actions, guide execution, and capture knowledge.
Corey Ouellette
IFS Nexus Black
James Lewis
IFS Nexus Black
Add to calendar
Wed 14 Oct
1:00–1:30 PM
30 min
Main hall
AI Powered technician enablement
Explore how AI is transforming the technician experience from a mobile administration tool into a trusted companion that helps diagnose issues, recommend actions, guide execution, and capture knowledge.
Corey Ouellette
IFS Nexus Black
James Lewis
IFS Nexus Black
Add to calendar
Wed 14 Oct
1:00–1:30 PM
30 min
Breakout · Panel
Scaling Industrial AI from Pilot to Operating Impact
Discover what running AI at field scale actually looks like. In this expert panel, customers share what's working, what stalled at pilot, and why. Hear where embedded AI, agentic automation and industrial AI are actually delivering returns, and the leadership habits that turn experiments into repeatable value across field, planning and capital allocation.
Add to calendar
Herman Nieuwoudt
IFS
Nick Vandivere
IFS Nexus Black
Pedro Buhigas
Kodiak Gas Services
Toby Summers
Deloitte
Wed 14 Oct
1:00–1:30 PM
30 min
Breakout · Panel
Scaling Industrial AI from Pilot to Operating Impact
Discover what running AI at field scale actually looks like. In this expert panel, customers share what's working, what stalled at pilot, and why. Hear where embedded AI, agentic automation and industrial AI are actually delivering returns, and the leadership habits that turn experiments into repeatable value across field, planning and capital allocation.
Herman Nieuwoudt
IFS
Nick Vandivere
IFS Nexus Black
Pedro Buhigas
Kodiak Gas Services
Toby Summers
Deloitte
Add to calendar
Wed 14 Oct
1:00–1:30 PM
30 min
Breakout · Panel
Scaling Industrial AI from Pilot to Operating Impact
Discover what running AI at field scale actually looks like. In this expert panel, customers share what's working, what stalled at pilot, and why. Hear where embedded AI, agentic automation and industrial AI are actually delivering returns, and the leadership habits that turn experiments into repeatable value across field, planning and capital allocation.
Herman Nieuwoudt
IFS
Nick Vandivere
IFS Nexus Black
Pedro Buhigas
Kodiak Gas Services
Toby Summers
Deloitte
Add to calendar
Wed 14 Oct
1:00–1:30 PM
30 min
Breakout · Demo
Nexus Black Session with PNM
A demo session with the IFS Nexus Black and Copperleaf team: showing how AI is being embedded into the Copperleaf Value Framework for real-time scenario modelling, business case generation and portfolio stress-testing.
Add to calendar
Matt Brodahl
IFS Nexus Black
Wed 14 Oct
1:00–1:30 PM
30 min
Breakout · Demo
Nexus Black Session with PNM
A demo session with the IFS Nexus Black and Copperleaf team: showing how AI is being embedded into the Copperleaf Value Framework for real-time scenario modelling, business case generation and portfolio stress-testing.
Matt Brodahl
IFS Nexus Black
Add to calendar
Wed 14 Oct
1:00–1:30 PM
30 min
Breakout · Demo
Nexus Black Session with PNM
A demo session with the IFS Nexus Black and Copperleaf team: showing how AI is being embedded into the Copperleaf Value Framework for real-time scenario modelling, business case generation and portfolio stress-testing.
Matt Brodahl
IFS Nexus Black
Add to calendar
Wed 14 Oct
2:00–2:30 PM
30 min
SAN FRANCISCO ROOM
Live demo · Limited capacity
Watch a CIO run Resolve on his own jobs
Mo Dawood, CIO at Eight Group, will show Resolve the way his engineers use it: live, on Eight Group's own work. He will show what happens at the lift, the boiler and the help desk now that Resolve briefs the engineer before they pull up, fixes the fault first time and bills the contract work on the spot.
Add to calendar
Mo Dawood
Eight Group
Wed 14 Oct
2:00–2:30 PM
30 min
SAN FRANCISCO ROOM
Live demo · Limited capacity
Watch a CIO run Resolve on his own jobs
Mo Dawood, CIO at Eight Group, will show Resolve the way his engineers use it: live, on Eight Group's own work. He will show what happens at the lift, the boiler and the help desk now that Resolve briefs the engineer before they pull up, fixes the fault first time and bills the contract work on the spot.
Mo Dawood
Eight Group
Add to calendar
Wed 14 Oct
2:00–2:30 PM
30 min
SAN FRANCISCO ROOM
Live demo · Limited capacity
Watch a CIO run Resolve on his own jobs
Mo Dawood, CIO at Eight Group, will show Resolve the way his engineers use it: live, on Eight Group's own work. He will show what happens at the lift, the boiler and the help desk now that Resolve briefs the engineer before they pull up, fixes the fault first time and bills the contract work on the spot.
Mo Dawood
Eight Group
Add to calendar
Meet the team
Meet the team
Ready to put Resolve to work?
Ready to put Resolve to work?
Stop by the booth for a personalized demonstration, or if we're catching you after Unleashed, schedule with our team here.
Ready to put Resolve to work?
Stop by the booth for a personalized demonstration, or if we're catching you after Unleashed, schedule with our team here.