Nexus Black for Field Service
Your best engineers are knocking on the door of retirement, taking decades of know-how with them. Meanwhile, a customer is waiting, and the engineer on site is seeing this fault for the first time. Industrial AI can put 20 years of instinct in every pair of hands. So your customers stop hearing "Sorry, we’ll be back next week."
estimated annual savings for a 100-engineer operation
Service intake
"It's making a funny noise" isn’t enough to go on. AI triage reads what's actually being reported the second a request lands, extracting key symptoms, identifying what’s missing, and assigning the right priority. Fewer wasted visits. Better prepared technicians.
AI fault resolution
Level up every engineer
Parts & inventory
Spend time fixing, not fetching
Engineer on site. Fault diagnosed. But the part isn’t in the van. Nexus Black knows what’s in every van and what’s available at the nearest depot before a job is dispatched. Every part used is logged, inventory stays accurate, and stock replenishes itself.
Asset intelligence
Every job makes the next one faster
No more hunting for serial numbers. AI can identify each asset from a single image and give its full history to an engineer in seconds. When details are missing, they’re captured on the job in a couple of taps. So knowledge that currently lives on paper, or in someone’s head, becomes an asset record every job draws on.
Mo Dawood
Chief Information Officer,
Eight Group
"Our end customers benefit through reliability. They know when they call us and our engineers are dispatched, they're going to come with the right tools, the right information and fix the problem for them"
