See Resolve in Action
See Resolve in Action
Go from fault to fix - the first time, every time.
Resolve gives field teams the diagnostics, asset history, and AI-guided decisions they need before they ever arrive on site. No more guesswork. No more repeat callouts.
What to Expect:
The impact teams are delivering with Resolve
The impact teams are delivering with Resolve
25%
25%
Faster fault resolution
95% +
95% +
First-time fix rate
Millions
Millions
in estimated annual savings
“What we really liked about Nexus Black was that they understood our industry — they weren’t trying to apply something generic. It’s been innovation that’s practical, fast, and actually connected to results, not theory.”
Badri Narasimhan
Chief Technology Officer
William Grant & Sons
We tested Resolve on a leaking pipe. The workorder generated was identical to the one the team created manually the day before - but we had it much, much faster. Technicians can spend less time on paperwork and more time solving the issues to keep operations running
Technician
William Grant & Sons
“What we really liked about Nexus Black was that they understood our industry — they weren’t trying to apply something generic. It’s been innovation that’s practical, fast, and actually connected to results, not theory.”
Badri Narasimhan
Chief Technology Officer
William Grant & Sons
We tested Resolve on a leaking pipe. The workorder generated was identical to the one the team created manually the day before - but we had it much, much faster. Technicians can spend less time on paperwork and more time solving the issues to keep operations running
Technician
William Grant & Sons
“What we really liked about Nexus Black was that they understood our industry — they weren’t trying to apply something generic. It’s been innovation that’s practical, fast, and actually connected to results, not theory.”
Badri Narasimhan
Chief Technology Officer
William Grant & Sons
We tested Resolve on a leaking pipe. The workorder generated was identical to the one the team created manually the day before - but we had it much, much faster. Technicians can spend less time on paperwork and more time solving the issues to keep operations running
Technician
William Grant & Sons
“What we really liked about Nexus Black was that they understood our industry — they weren’t trying to apply something generic. It’s been innovation that’s practical, fast, and actually connected to results, not theory.”
Badri Narasimhan
Chief Technology Officer
William Grant & Sons
We tested Resolve on a leaking pipe. The workorder generated was identical to the one the team created manually the day before - but we had it much, much faster. Technicians can spend less time on paperwork and more time solving the issues to keep operations running
Technician
William Grant & Sons
Technician
William Grant & Sons
"We tested Resolve on a leaking pipe. The workorder generated was identical to the one the team created manually the day before - but we had it much, much faster.
Technicians can spend less time on paperwork and more time solving the issues to keep operations running"
Badri Narasimhan
Chief Technology Officer
William Grant & Sons
“What we really liked about Nexus Black was that they understood our industry — they weren’t trying to apply something generic. It’s been innovation that’s practical, fast, and actually connected to results, not theory.”
Technician
William Grant & Sons
"We tested Resolve on a leaking pipe. The workorder generated was identical to the one the team created manually the day before - but we had it much, much faster.
Technicians can spend less time on paperwork and more time solving the issues to keep operations running"
Badri Narasimhan
Chief Technology Officer
William Grant & Sons
“What we really liked about Nexus Black was that they understood our industry — they weren’t trying to apply something generic. It’s been innovation that’s practical, fast, and actually connected to results, not theory.”
Technician
William Grant & Sons
"We tested Resolve on a leaking pipe. The workorder generated was identical to the one the team created manually the day before - but we had it much, much faster.
Technicians can spend less time on paperwork and more time solving the issues to keep operations running"
Badri Narasimhan
Chief Technology Officer
William Grant & Sons
“What we really liked about Nexus Black was that they understood our industry — they weren’t trying to apply something generic. It’s been innovation that’s practical, fast, and actually connected to results, not theory.”
Technician
William Grant & Sons
"We tested Resolve on a leaking pipe. The workorder generated was identical to the one the team created manually the day before - but we had it much, much faster.
Technicians can spend less time on paperwork and more time solving the issues to keep operations running"
Badri Narasimhan
Chief Technology Officer
William Grant & Sons
“What we really liked about Nexus Black was that they understood our industry — they weren’t trying to apply something generic. It’s been innovation that’s practical, fast, and actually connected to results, not theory.”
“What we really liked about Nexus Black was that they understood our industry — they weren’t trying to apply something generic. It’s been innovation that’s practical, fast, and actually connected to results, not theory.”
Badri Narasimhan
Chief Technology Officer
William Grant & Sons
We tested Resolve on a leaking pipe. The workorder generated was identical to the one the team created manually the day before - but we had it much, much faster. Technicians can spend less time on paperwork and more time solving the issues to keep operations running
Technician
William Grant & Sons
“What we really liked about Nexus Black was that they understood our industry — they weren’t trying to apply something generic. It’s been innovation that’s practical, fast, and actually connected to results, not theory.”
Badri Narasimhan
Chief Technology Officer
William Grant & Sons
We tested Resolve on a leaking pipe. The workorder generated was identical to the one the team created manually the day before - but we had it much, much faster. Technicians can spend less time on paperwork and more time solving the issues to keep operations running
Technician
William Grant & Sons
“What we really liked about Nexus Black was that they understood our industry — they weren’t trying to apply something generic. It’s been innovation that’s practical, fast, and actually connected to results, not theory.”
Badri Narasimhan
Chief Technology Officer
William Grant & Sons
We tested Resolve on a leaking pipe. The workorder generated was identical to the one the team created manually the day before - but we had it much, much faster. Technicians can spend less time on paperwork and more time solving the issues to keep operations running
Technician
William Grant & Sons
“What we really liked about Nexus Black was that they understood our industry — they weren’t trying to apply something generic. It’s been innovation that’s practical, fast, and actually connected to results, not theory.”
Badri Narasimhan
Chief Technology Officer
William Grant & Sons
We tested Resolve on a leaking pipe. The workorder generated was identical to the one the team created manually the day before - but we had it much, much faster. Technicians can spend less time on paperwork and more time solving the issues to keep operations running
Technician
William Grant & Sons
Brought to you by the world’s most trusted partner in Field Service Management
Brought to you by the world’s most trusted partner in Field Service Management
Your peers have spoken
Your peers have spoken
Your peers have spoken
IFS is the only vendor to be recognized as a 2025 Customer’s Choice for Field Service Management on Gartner Peer Insights Report.
Now, IFS Nexus Black is continuing to push the boundaries even further with Resolve – combining decades of field service expertise, collaborative innovation with customers, and the technical brilliance of some of the world’s leading AI engineers.
Discover why customers trust IFS for field service, and how Resolve is helping them solve problems faster than ever.
IFS is the only vendor to be recognized as a 2025 Customer’s Choice for Field Service Management on Gartner Peer Insights Report.
Now, IFS Nexus Black is continuing to push the boundaries even further with Resolve – combining decades of field service expertise, collaborative innovation with customers, and the technical brilliance of some of the world’s leading AI engineers.
Discover why customers trust IFS for field service, and how Resolve is helping them solve problems faster than ever.
How it Works
How it Works
Spot faults sooner.
Fix them faster.
Spot faults sooner.
Fix them faster.
01
Detect
Detects faults with video, audio & vibration analysis. Technicians capture what they see or hear, no typing required.
Detects faults with video, audio & vibration analysis. Technicians capture what they see or hear, no typing required.
02
Diagnose
Delivers expert level repair guidance with step by step visual & voice instructions that turn a two-year tech into a twenty year veteran.
Delivers expert level repair guidance with step by step visual & voice instructions that turn a two-year tech into a twenty year veteran.
03
Resolve
Improve first-time-fix rate, reduce downtime, and even predict future failures - turning emergency callouts into proactive maintenance.
Improve first-time-fix rate, reduce downtime, and even predict future failures - turning emergency callouts into proactive maintenance.
Priority 2
Outdoor Condensing Unit
Fluid leak, Significant leakage evident
Significant fluid leakage detected, indicating a likely component or seal failure that could affect normal operation
Today, 13:45 PM
Building 12, Site 4
Dana Marsillo
Priority 2
Outdoor Condensing Unit
Fluid leak, Significant leakage evident
Significant fluid leakage detected, indicating a likely component or seal failure that could affect normal operation
Today, 13:45 PM
Building 12, Site 4
Dana Marsillo
Priority 3
External Piping System
Pipe Corrosion, Extensive Rust Visible
Advanced corrosion detected, suggesting structural compromise and potential for leaks.
Today, 14:22 PM
Building 02, Zone 1
Karl Lynn
Priority 3
External Piping System
Pipe Corrosion, Extensive Rust Visible
Advanced corrosion detected, suggesting structural compromise and potential for leaks.
Today, 14:22 PM
Building 02, Zone 1
Karl Lynn
Try it Out
Try it Out
Take a test drive
Take a test drive
Take a test drive
Bring your own photo, video, or audio file and watch Resolve detect and diagnose in real time.
Bring your own photo, video, or audio file and watch Resolve detect and diagnose in real time.
Nexus Black is part of IFS
Nexus Black is part of IFS
2026
IFS Nexus Black™